Playing DVDs on DVD Players (with TV): All Studio Galli Productions / Galli Publishing DVDs are factory set to Universal/Worldwide play or Region Code 0. As suchour DVDs are backwards compatible with most current and older generation DVD players. Because technology has changed (and DVD players are inexpensive now), we recommend playing DVDs on players that are less than five (5) years old.
Playing DVDs with Desktop and Laptop Computers: Our DVDs are compatible with internal and external DVD players. We recommend playing the DVD with a player that has been certified for use with your computer. Please ensure that the software for your DVD player is up to date by visiting the manufacturer's website and downloading the current software for your DVD player. If your computer is not able to play the DVD, contact the player manufacturer (for after-market or external players) or your computer manufacturer or retailer for support and advice.
Below are some common ways of troubleshooting both the DVD player and the Disc. If you are having problems playing a DVD, please follow the steps below to attempt recovery.
Carefully turn the disc over and inspect the mirror side. It should be clean, no scratches, no filmy fingerprints, etc. Any of those can cause the disc to become unreadable. If it is not clean, blow on it to remove dust, then use a little water and a clean sponge and very gently go over the surface wet first, and then again with a dry cloth or kleenex. Make sure there are no moisterizers or chemicals in the wiping cloth. Try playing the DVD. If it fails to play, then...
Try and find another DVD Player to determine if there’s a problem with the player. Play the DVD in the player. If it fails to play, then…
If it is within 30 (thirty) days of original purchase, please contact your dealer for a replacement disc. If it is after 30 days and you are the original owner of the DVD, then Studio Galli Productions may at its discretion offer you a suitable replacement solution, such as applying the value of your purchase to an online course. Please contact us and provide as much information about the purchase date, dealer, and amount you paid.
Online Courses & Streaming Videos
Information about online courses and streaming videos can be found here. Basic troubleshooting for streaming can be found below.
Online courses require a satisfactory Wi-Fi signal, an up to date browser (preferably Google Chrome), and a computer, tablet or mobile phone that is capable of playing the latest technology of streaming video.